Fix business emails going to spam
SPF, DKIM and DMARC fixed so your mail reaches the inbox.
How we fix it
When customers say your invoices or quotes went to their junk folder, the cause is usually missing or broken authentication records on your domain: SPF, DKIM and DMARC. Services such as Gmail and Outlook check these records to decide whether a message really came from you. We find what is wrong, correct the records wherever your DNS is managed, switch on signing in your email service and send test messages to confirm they arrive in the inbox at the major providers.
Cost: Every job gets a fixed, itemised quote after a free call.
Turnaround: usually within a few working days.
What’s included
- A review of your MX, SPF, DKIM and DMARC records
- Fixing duplicate or broken SPF records, including too many DNS lookups
- Switching on DKIM signing in Microsoft 365, Google Workspace or your provider
- A starter DMARC policy with reporting
- A check of common blocklists for your domain and sending server
- Test messages to Gmail and Outlook mailboxes
What’s not included
- Rewriting the content of newsletters or marketing emails
- Problems on the recipient’s side, such as their own filters or rules
- Setting up a bulk email platform beyond the DNS records it needs
- A guarantee of inbox placement, which nobody can honestly give
Three steps
- 1
Run the check or call us
Start with the free email check, or ring us and we will look at your domain together.
- 2
We fix the records
With your go-ahead we change your DNS and email settings one step at a time, so nothing else breaks.
- 3
You get a short summary
A before-and-after list of your records, what each fix does and anything to keep an eye on.
Not sure what’s wrong yet? Run the free email check on your domain first.
Common questions
Why do my emails go to spam when they used to be fine?
Mailbox providers have tightened their rules: since 2024 Gmail and Yahoo expect senders to authenticate their mail, and domains without SPF or DKIM are far more likely to be filtered. Adding a new website, email service or sending tool can also break records that used to be correct.
How quickly will it improve?
DNS changes usually take effect within hours. If your domain had built up a poor reputation, it can take longer for filters to trust it again.
What access do you need?
Access to wherever your DNS is managed (often your domain registrar or Cloudflare) and admin access to your email service. A temporary admin account that you remove afterwards works well.
Is this the same as the free email check?
No. The free check reads your public DNS records and shows what is missing. This service fixes the records, switches on DKIM inside your email service and tests delivery.
Other small jobs we do
Business email setup
Email on your own domain with Microsoft 365 or Google Workspace.
See what’s includedDMARC setup
Stop scammers sending email that pretends to be you.
See what’s includedMicrosoft 365 setup
Email, Teams, OneDrive and basic security, done right first time.
See what’s includedBigger picture? See business email, domain and cloud or all services.
Want this fixed? Get a free quote.
Tell us what you want to build, fix or connect. In one short call we’ll work out the right approach and follow up with a fixed, itemised quote.